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Cancellation Policy


EFFECTIVE SEPTEMBER 1ST, 2014

As a one-chair Gentlemen’s Barber Shop, my personal and professional income is based solely upon the Barber services provided to you, my clients. As a place for Gentlemen, every effort will be made on my part to treat you as a Gentleman. In return my expectation is that you the client, as a Gentleman, will make every effort to be keep your scheduled appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of my valued clients as efficiently and effective as possible given the limited amount of available appointments per week.

CANCELLATIONS

24 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. For any cancellation less than 24 hours,  the client will be charged for the full price of the missed service. Two consecutive cancellations in less than a 24 hour period will cause a client to lose their online scheduling privileges and I reserve the right to refuse future services to the client.

NO SHOWS

Failure to completely show up for a scheduled appointment without canceling it online, or without first contacting me by way of telephone, text or email, will cause a client to lose their online scheduling privileges and the client will be charged for the full price of the missed service. Furthermore, I reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.

LATE ARRIVALS

To ensure that I deliver the best possible haircut, shave and customer service to my clients, I have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for me to comfortably complete your services. I regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and I reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.